Shipping & Returns Policy

SHIPPING

Orders are usually processed within 1–2 business days. Delivery estimates begin from the date of dispatch.

Delivery within the UK usually takes 1-3 business days.

International delivery to Europe, the U.S., and Australia usually takes 7-8 business days.

We offer free standard shipping on UK orders over £85 and international orders over £120 (or the equivalent in your local currency). Thresholds are subject to change.

Due to shipping restrictions and distances, at this particular moment we won't be able to offer free shipping to orders from Saudi Arabia, Lebanon, New Zealand, Vietnam and Africa. But we are working on this and hopefully will be able to offer all Fette customers free shipping soon.

International delivery to the rest of the world usually takes 7-21 business days.

Please note that the exact delivery time can vary depending on the country's import regulations.

If you have special delivery requests or if the package is urgent for a specific date, please contact us before placing the order to avoid disappointment.

Delivery of the package is handled by Royal Mail [subject to change]. Please ensure that you leave us with the correct delivery address.

Once your order has been dispatched, tracking details will be provided where available. If your parcel is delayed, damaged or has not arrived within the estimated delivery window, please contact Fette at hello@fette.world so we can assist.

RETURNS & EXCHANGES

Due to the hygiene-sensitive nature of press-on nails, Fette does not ordinarily accept change-of-mind returns, refunds or exchanges. This does not affect your statutory rights where an item is faulty, damaged, incorrectly supplied or otherwise not as described.

FIRST-ORDER SIZE EXCHANGE

As a gesture of goodwill, Fette may offer a first-time customer one size exchange if their original set does not fit. This is offered at Fette’s discretion and is not a contractual entitlement.

To be considered for a size exchange:

The request must be made within seven days of delivery.
The offer applies to the customer’s first Fette order only.
Only one size exchange is available per customer.
The nails must be completely unused, unworn, unfiled and free from glue or adhesive.
The complete set must be returned in its original, undamaged packaging and in a fully resalable condition.
The replacement is subject to approval and stock availability.
The customer is responsible for arranging and paying for the return postage to Fette.
A £6.99 processing and replacement-delivery fee must be paid before the replacement set is dispatched.
Once the exchange has been approved, the returned set must be posted back to Fette within seven days.

Please email hello@fette.world with your order number and photographs of the complete unused set before returning anything. Products sent back without prior approval may not be accepted.

This goodwill arrangement is for size exchanges only. It does not provide a right to return the order for a refund or exchange it for another design.

DAMAGED, FAULTY OR INCORRECT ORDERS

If your order arrives damaged, faulty or incorrect, please contact hello@fette.world as soon as possible with your order number and clear photographs. We will assess the issue and provide an appropriate remedy in accordance with your statutory rights.