return & exchange policy

At Fette, we take pride in creating premium-quality, handcrafted press-on nails. Due to the hygiene-sensitive nature of our products, we do not ordinarily accept change-of-mind returns, refunds or exchanges. This does not affect your statutory rights where an item is faulty, damaged, incorrectly supplied or otherwise not as described.

FIRST-ORDER SIZE EXCHANGE

As a gesture of goodwill, Fette may offer a first-time customer one size exchange if their original set does not fit. This is offered at Fette’s discretion and is not a contractual entitlement.

To be considered for a size exchange:

• The request must be made within seven days of delivery.

• Once approved, the returned set must be posted back to Fette within seven days.

• The offer applies to the customer’s first Fette order only.

• Only one size exchange is available per customer.

• The exchange is for a different size of the same design, subject to availability.

• The nails must be completely unused, unworn, unfiled and free from glue or adhesive.

• The complete set must be returned in its original, undamaged packaging and in a fully resalable condition.

• The customer is responsible for arranging and paying for return postage to Fette.

• A £6.99 processing and replacement-delivery fee must be paid before the replacement set is dispatched.

• The returned set must be received and approved by Fette before the replacement is dispatched.

Please email hello@fette.world with your order number and photographs of the complete unused set before returning anything. Products sent back without prior approval may not be accepted. We recommend using a tracked return service.

This goodwill arrangement is for a size exchange only. It does not provide a right to return the order for a refund or exchange it for another design.

DAMAGED, FAULTY OR INCORRECT ORDERS

If your order arrives damaged, faulty or incorrect, please contact hello@fette.world as soon as possible—ideally within seven days of delivery—and include your order number and clear photographs of the issue.

Please retain the products and their original packaging while we assess your request, as we may need the items to be returned. Where an item is confirmed as damaged, faulty or incorrectly supplied, Fette will provide an appropriate remedy in accordance with your statutory rights and cover any necessary return costs.

If you have any questions about returns or exchanges, please contact hello@fette.world and we will be happy to help.