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privacy policy

At Fette Holdings Limited ("we," "us," "our," or "Brand Access"), we are committed to protecting your privacy and managing your personal data with great care. This Privacy Policy explains how we collect, use, and protect the personal data you provide when visiting our website, purchasing products, or subscribing to our communications. We comply with the EU General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018, ensuring your rights are protected.

Fette Holdings Limited, with its registered office at 1 Southampton Street, 8th Floor, London, United Kingdom, WC2R 0LR, is the data controller for the services provided through this website.

  1. What Personal Data Do We Collect?

"Personal Data" refers to any information that can identify you directly or indirectly. When using our website, placing an order, or subscribing to our communications, you may provide us with the following data:

  • Contact Information: Name, email, phone number, address (shipping and billing), date of birth, username.
  • Purchase Information: Products purchased, purchase dates, order details, invoice numbers.
  • Payment Information: Bank account details, credit/debit card data, tax identification numbers, and payment transaction details.
  • Interaction Records: Feedback, inquiries, complaints, questions, and other communications with us.
  • Internet Information: IP address, device information (browser, OS, platform), and user activity on the site.
  • Marketing Preferences: Information about whether and how we should contact you for marketing purposes.

You can unsubscribe from our marketing communications at any time using the unsubscribe link in emails or as detailed in the section below on Direct Marketing.

  1. Where Do We Collect Your Personal Data?

We collect Personal Data from several sources, including:

  • Directly from You: When you place an order, create an account, provide feedback, or contact us.
  • From Our Website: Information gathered through cookies and other website analytics tools (see our Cookie Policy).
  • Advisors: Information provided by legal, tax, or financial advisors.
  • Public Sources: Data obtained from publicly available websites or social media platforms.

If you provide Personal Data about other individuals, you must have the right to do so.

  1. Why Do We Collect Your Personal Data?

We collect and process your Personal Data for the following purposes, based on the lawful grounds outlined below: 

Purpose

Personal Data Used

Lawful Basis

Provide our website

IP address, browser type, device ID

Legitimate interest in website functionality

Improve website security and IT support

IP address, date and time of website usage

Legitimate interest in securing our systems

Manage your purchases

Name, email, phone number, address

Fulfilling a contract with you

Create an account

Name, email, address, payment data

Fulfilling a contract with you

Process payments

Name, billing and shipping address, invoice details

Fulfilling a contract with you

Marketing and promotions

Name, email, phone, marketing preferences

Legitimate interest or consent for marketing purposes

Newsletter subscription

Name, email, marketing preferences

Consent

Handle inquiries and communications

Name, email, address, customer number

Fulfilling a contract with you

Credit checks

Contact and payment information

Legitimate interest in ensuring payments

Compliance with legal obligations

Contact and payment details

Legal obligation

 

In certain cases, your consent is required to process your Personal Data, particularly for marketing purposes, and you can withdraw it at any time.

  1. Who Do We Share Your Personal Data With?

To operate our website and provide services, we may share your Personal Data with:

  • Sub-contractors: Including marketing service providers, e-commerce platforms, shipping companies, payment processors, and others.
  • Consultants and Accountants: Such as legal or tax advisors.
  • Government Agencies: Where required by law or for regulatory investigations.

We only share your Personal Data as outlined in this Privacy Policy and ensure compliance with data protection laws.

  1. Direct Marketing

We may contact you with information about products that may interest you. You can opt out of receiving marketing emails or newsletters by using the unsubscribe link in our emails or updating your preferences on our website.

  1. International Data Transfers

Your Personal Data may be transferred to recipients outside the EU, EEA, or UK. We ensure adequate protection through safeguards.

  1. How Long Do We Keep Your Data?

We retain your Personal Data only as long as necessary for the purposes it was collected, or longer if required by law. Once the retention period expires, the data will be securely deleted.

  1. Data Security

We use technical and organisational measures to protect your Personal Data from unauthorised access, loss, or destruction, in compliance with GDPR and the Data Protection Act 2018.

  1. Your Rights

You have the following rights regarding your Personal Data:

  • Right of Access: Obtain a copy of your Personal Data.
  • Right to Erasure: Request deletion of your data.
  • Right to Rectification: Correct inaccurate or incomplete data.
  • Right to Data Portability: Receive your data in a digital format.
  • Right to Object: Object to the processing of your data.
  • Right to Withdraw Consent: Withdraw consent for data processing.
  • Right to Restrict Processing: Limit how your data is processed.
  • Right to Complain: Lodge a complaint with a supervisory authority.

Requests are processed within 30 days.

  1. Data Related to Children

Our services are not intended for individuals under 16. If we learn we have collected data from a child under 16, we will delete it.

  1. Changes to This Privacy Policy

We may update this Privacy Policy to comply with legal requirements or to reflect changes in our services. Future visits to the site will be subject to the revised policy.

  1. Contact Information

For questions about this Privacy Policy or to exercise your rights, contact us at hello@fette.world

For EU/UK Data Subject requests, visit Prighter's platform.

This Policy was last updated on Sept 8th, 2024.

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